RETURNS &
EXCHANGES
We make things that work better and last.
Refunds will be credited to the original credit/debit card used at the time of purchase. Shipping cost is not refunded.
Please note, we do not offer exchanges for different items or colorways. If you would like a different item or colorway, the correct process is to send the item back for a refund and repurchase.
All products returned for a refund or exchange must be sent back within 10 days of the original purchase date.
Each product must be unused and in new condition.
Please don’t send returns/exchanges to our office without authorization. Make sure to retain your tracking number.
Gift Cards are non-transferable, non-refundable and are not redeemable for cash (except where required by state law).
To initiate the return process, contact us at team@ihpcallco.com.
For acrylic retuning, contact us at team@ihpcallco.com.